Configuration
How is the business structured and how does it operate internally?
The most internal part and often the most invisible to the customer. It is the foundation: if it is dysfunctional, no product or campaign compensates for it.
Business model
How the organization creates value and captures revenue.
Networks & alliances
Strategic connections and alliances that strengthen the business.
Structure
How talent, assets and areas are organized.
Processes
The ways of working where inefficient dynamics are eradicated.